Shipping Policy

Last updated: 10 July 2026

This Shipping Policy explains how ORVAN processes and delivers orders.

Order Processing

Orders are normally processed within 1–3 working days, excluding weekends and public holidays.

Processing times may be longer during:

• Promotional periods;
• Public holidays;
• Periods of unusually high demand;
• Stock checks; or
• Fraud-prevention reviews.

You will receive a confirmation email after placing your order and, where available, a shipping confirmation with tracking information after dispatch.

Estimated Delivery Times

Estimated delivery times are:

United Kingdom: 5–12 working days
Europe: 7–15 working days
Other international destinations: 7–20 working days

Delivery estimates begin after the order has been processed and dispatched.

These timeframes are estimates rather than guarantees. Customs procedures, carrier delays, severe weather, public holidays and other circumstances outside our reasonable control may affect delivery.

Unless a different timeframe has been agreed, goods will be delivered within 30 days after the contract is concluded, as required by applicable UK distance-selling rules.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment.

Promotional free delivery may be subject to minimum order values, eligible destinations or other conditions.

Tracking

Where tracking is available, the tracking details will be sent by email.

Tracking information may require several working days to update after dispatch.

Split Shipments

Orders containing multiple items may be delivered in separate parcels due to stock availability or fulfilment arrangements.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Delivery Address

Customers are responsible for checking that their delivery information is complete and accurate before submitting an order.

Contact support@orvan.online immediately if an address needs to be corrected.

We cannot guarantee address changes after an order has entered processing or been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer where legally permitted.

Failed Delivery

If delivery cannot be completed, the carrier may:

• Attempt delivery again;
• Leave the parcel in a safe place;
• Deliver it to a collection point; or
• Return it to the sender.

Customers are responsible for monitoring tracking updates and collecting parcels within the carrier’s stated period.

Lost or Delayed Orders

An order will not automatically be considered lost merely because tracking has not updated for several days.

Contact us if your order has not arrived within the estimated timeframe. We will review the tracking information and, where appropriate, open an investigation with the carrier.

Carrier investigations may take several working days.

Damaged Parcels

If a parcel arrives damaged, take photographs of:

• The external packaging;
• The shipping label;
• The internal packaging; and
• The affected product.

Contact support@orvan.online as soon as reasonably possible.

Customs and Import Charges

For international deliveries, customs duties, import VAT or handling fees may apply depending on the destination.

Unless expressly stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

ORVAN does not control customs charges or clearance times.

Contact

For shipping questions, contact:

Email: support@orvan.online

ORVAN
20 Lyme Grove
Liverpool
L36 8BR
United Kingdom